GLOW SWEETIE CUP

Processing Time:

All orders are processed within 1–3 business days. Each Sweetie Cup is custom-made, so please allow a little extra time for personalization. Once your order is ready, you’ll receive a confirmation email with your tracking number.

Shipping Time (USA Only):

🇺🇸 8–12 business days for delivery within the United States.

(Please note: delivery times may vary slightly depending on high demand or carrier delays.)

Order Tracking:

You’ll receive an email with your tracking link as soon as your order ships.

Incorrect Address:

Please ensure your shipping address is correct before completing your order. We cannot be held responsible for delays or losses due to incorrect information.

Lost or Damaged Packages:

If your order arrives damaged or hasn’t arrived within the expected timeframe, please contact our support team at [your email address] within 7 days of the expected delivery date.

Personalized Items:

Because each Sweetie Cup is custom-made just for you, we do not accept returns or exchanges unless the item arrives damaged, defective, or with a printing error on our part.

Damaged or Incorrect Orders:

If your order arrives damaged or incorrect, please contact our support team within 7 days of delivery at [your email address] with:

• 
  Your order number
  
• 
  A clear photo of the damaged or incorrect item
  

We’ll gladly send a replacement or issue a refund once your claim is approved.

Cancellations:

Orders can be canceled or changed within 12 hours of purchase. After this period, your order may already be in production and cannot be modified.

Refunds (if applicable):

Once your refund is approved, a credit will automatically be applied to your original payment method within 5–7 business days.

Lost Packages:

If your package is lost in transit or doesn’t arrive within the expected delivery window, please contact us so we can assist in locating your order or issuing a replacement.